Contact the Provider Services department if you have any questions or concerns regarding:
Contracting:
- Interest in becoming Contracted with CHCN
- Specific contract questions
- Contracted rates
- Contracted provider rosters
- Provider contract status:
- Adding a provider to a currently contracted group
- Removing a provider from a currently contracted group
- Demographic Updates:
- Change of address
- Change of phone number
- Change of fax number
LOA Requests:
If you have an approved authorization and require an LOA, please email providerservices@chcnetwork.org with an authorization number.
If including a patient information, please send an encrypted email.
Email: providerservices@chcnetwork.org or
Call: 510-297-0200
Access Issues:
Please notify us if one of our members is experiencing access issues to one of our contracted providers.
When doing so, please provide access denial reason and provider/group denying access. Please contact:
Email: providerservices@chcnetwork.org or
Call: 510-297-0401
Credentialing:
You can find all of the documents you need for credentialing under Credentialing Forms in the Provider Library on this Portal.
If you have any questions regarding initial or re-credentialing for our clinic providers with our Health Plans (AAH or ABC),
please contact:
Email: credentialing@chcnetwork.org or
Call: 510-297-0271
We look forward to assisting you!