IMPORTANT
Hi CHCN Providers!
Please take 2 minutes to complete this 2024 Community Health
Center Network (CHCN) Provider Satisfaction Survey: https://forms.office.com/r/DubQLtDvxG
We would greatly appreciate your feedback in helping us to
improve our provider experiences. Thank you!
***Effective Monday 10/21/24,
Community Health Center Network’s Office of Operations address has changed. Please
direct your future mailing communication and documents to the address below:
101 Callan Ave, Suite 107, San
Leandro, CA 94577.
Senate Bill 137 requires Community Health Center Network to solicit updated information from providers on a regular basis to ensure that the most accurate data for your practice is included in our Provider Directories.
Follow this https://connect.chcnetwork.org/FindASpecialist (and select 'Download Provider Directory') to our provider directory to validate your information or indicate any changes by completing this form Provider Demographics Update From. Please complete your attestation Provider Demographic Attestation Form.
Contracted Groups-Provider Add Form update: Effective 10/01/2024 please use the updated Provider Add Form to report new provider adds. This form is located under Provider Services: https://connect.chcnetwork.org/Provider-Library/Provider-Relations
***Reminders
To better secure your data we will be implementing Two-Factor authentication as a requirement to access the CHCN Connect Provider Portal on 11/13/23.Two-factor authentication is an important security safeguard which helps to secure user login credentials to prevent them from being easily exploited if they were stolen. Additionally, we are also improving our account screening policies and adding other administrative safeguards to improve data security. Please contact our Portal Technical Support Team if you have any difficulties accessing your account and thank you for your patience as we engage these safeguards.
Contracted Providers we require a 60-day advance notice for all terminations. Please help us keep this information current by submitting the Provider Termination Notification Form.
Call Center Wait Times We are experiencing ongoing technical issues at our call center. While our IT department is addressing this issue our call wait times continue to increase. We apologize for this inconvenience. Please email our Customer Care department at chcncustomercare@chcnetwork.org or login here to check on authorizations and claims status. ***REMINDER – please [Encrypt] all your communications containing PHI. We appreciate your patience and value your support. Thank you, Customer Care Team
CHCN has ‘Saturday’ nurse coverage to meet your Inpatient and Outpatient Utilization Management needs.
For assistance with Inpatient authorizations call (510) 314-4388. For assistance with Outpatient authorization call (510) 754-8873.
Portal Support Resources
If you have questions about Authorizations, Claims, Providers or other business operations, please contact CHCN Customer Care at 510-297-0200 or at chcncustomercare@chcnetwork.org Please [Encrypt] any communications containing PHI.
For any technical questions such as a problem logging in, two-factor authentication, or user account management, please contact our Portal Support Team via the Portal Technical Support Form