***Reminders To better secure your data we will be implementing Two-Factor authentication as a requirement to access the CHCN Connect Provider Portal on 11/13/23.Two-factor authentication is an important security safeguard which helps to secure user login credentials to prevent them from being easily exploited if they were stolen. Additionally, we are also improving our account screening policies and adding other administrative safeguards to improve data security. Please contact our Portal Technical Support Team if you have any difficulties accessing your account and thank you for your patience as we engage these safeguards. Contracted Providers we require a 60-day advance notice for all terminations. Please help us keep this information current by submitting the Provider Group Status Verification Form.
Call Center Wait Times We are experiencing ongoing technical issues at our call center. While our IT department is addressing this issue our call wait times continue to increase. We apologize for this inconvenience. Please email our Customer Care department at email@example.com or login here to check on authorizations and claims status. ***REMINDER – please [Encrypt] all your communications containing PHI. We appreciate your patience and value your support. Thank you, Customer Care Team
CHCN has ‘Saturday’ nurse coverage to meet your Inpatient and Outpatient Utilization Management needs.
For assistance with Inpatient authorizations call (510) 314-4388. For assistance with Outpatient authorization call (510) 754-8873.
Portal Support Resources
If you have questions about Authorizations, Claims, Providers or other business operations, please contact CHCN Customer Care at 510-297-0200 or at firstname.lastname@example.org Please [Encrypt] any communications containing PHI.
For any technical questions such as a problem logging in, two-factor authentication, or user account management, please contact our Portal Support Team via the Portal Technical Support Form