Local Admin Registration

If you are a CHCN provider or health plan partner and would like to use the CHCN Connect portal please take a moment to register yourself.

If you are the first person from your organization (or site) requesting this service please advise your supervisor or manager to register as a "local admin".

A local admin can add other users within the same organization without requesting CHCN staff to create their account. Your tax id and site NPI need to be registered with CHCN prior to the account creation for security reasons. If you are unsure whether your tax id and NPI are registered with CHCN please contact CHCN Customer Care Department at 510-297-0200.

Welcome to CHCN Connect

Community Health Center Network's Connect is a secure gateway for staff of CHCN member health centers and business partners to access CHCN managed care information and various services. You must be a registered and authorized user to gain access.

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FAQ

Update Regarding COVID 19 related “Shelter in Place” order:

Given that we support the essential business of healthcare delivery, we are open for business, please continue to contact us in the manner you’re used to.

IMPORTANT

***Reminder Contracted Providers we require a 60-day advance notice for all terminations. Please help us keep this information current by submitting the Provider Group Status Verification Form.

Call Center Wait Times We are experiencing ongoing technical issues at our call center. While our IT department is addressing this issue our call wait times continue to increase. We apologize for this inconvenience. Please email our Customer Care department at chcncustomercare@chcnetwork.org or login here to check on authorizations and claims status. ***REMINDER – please [Encrypt] all your communications containing PHI. We appreciate your patience and value your support. Thank you, Customer Care Team

CHCN has ‘Saturday’ nurse coverage to meet your Inpatient and Outpatient Utilization Management needs.
For assistance with Inpatient authorizations call (510) 314-4388. For assistance with Outpatient authorization call (510) 754-8873.

Please contact CHCN Customer Care at 510-297-0242 or chcncustomercare@chcnetwork.org if you have any questions.

For portal related questions contact our Portal Support Team at portalsupport@chcnetwork.org or 510-297-0480.

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